inlingua Basel
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Basel speaks inlingua
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Showing 5 of 78 FAQ entries
Can I do a trial lesson in my course?
Yes and no. If you want to have a place in one of our courses, you have to book it and pay for it online. However, if after the first appointment you are not satisfied for any reason, and you write us an email within one day, we will reimburse you for all but the first appointment. You also have to pay for the book you received.
Category: Group courses
Tags: Online | Reimbursement | Trial lesson
What if I pay for my course, and then I realize I can’t do it after all?
If your course hasn’t started yet, we will refund your money. If we have already organized your course, we will charge a handling fee of Fr. 300, and reimburse the rest to you.
Category: Payments and terms
Tags: Payment | Reimbursement
What if I am dissatisfied with my course after two weeks?
If you are dissatisfied with your course, we want to hear the reasons, so we can learn from this. We will look together with you for a solution, for example, switching to a different course. If we cannot find a solution together, we will refund your money for unused lessons.
Category: Payments and terms
Tags: Reimbursement | Together
Can I cancel my course and get a reimbursement?
Yes, you can cancel your course, and yes, we will reimburse money for unused lessons. However, we will deduct a handling fee of Fr. 300.
Category: Payments and terms
Tags: Cancel | Reimbursement
I’m leaving Basel and my course isn’t finished yet, what can I do?
We will stop your course on your request and reimburse the credit balance to you, less a handling fee of Fr. 300.
Category: Payments and terms
Tags: Reimbursement | Leaving
Further Questions
Do you have a question that is not yet answered in the FAQ? Please contact us and let us know about it.
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